Clear answers before you take the next step.

Suitability depends on factors including heat loss, current heating, radiators, pipework, hot-water requirements, outdoor space and insulation. The first Forward Eco property check helps establish whether it is worth taking the next step.

Possibly. Some may already be suitable while others may need upgrading. This is determined during the technical assessment.

Yes. A properly designed system is intended to provide heating during cold weather.

Eligible air-to-water heat-pump installations can currently receive £7,500 through the Boiler Upgrade Scheme. Certain qualifying off-gas properties replacing oil or LPG heating can currently receive £9,000 until 31 March 2027.

Not necessarily. For some suitable properties, support may cover the full standard installation. Additional works or upgrades can still result in a customer contribution.

No. Orientation is one factor, but a south-facing roof is not mandatory. Roof area, shading and electricity use are considered as part of suitability.

In many cases a compatible battery can be considered for an existing Solar system. The current system and property still need to be assessed.

Forward Eco manages the customer journey. Specialist technical assessment and physical installation work may be carried out by appropriately qualified specialists as part of the Forward Eco delivery process.

Timescales vary depending on the property, service and work identified during assessment. The expected programme is explained before work begins.

No. The initial Forward Eco property check is designed to help establish whether it is worth taking the next step. There is no obligation to proceed.